Terms & Conditions

Rate/Reservation Validity
Reservation confirmations are provided to you solely for your convenience. The Kolahoi Green Hotel & Resorts, with an address at The Bund, Residency Road, Srinagar, J&K- 190001 and/or its affiliates or subsidiaries (collectively “KGHR”) retain official records of reservation transactions, including details of dates of stay and room rates. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, our official records shall control. Tampering with this confirmation to alter the room rate or any other reservation information is strictly prohibited and will have legal consequences.
Early Departure
Our hotels have an early departure penalty fee. Some rates may also require a minimum stay. You may change your departure date without a penalty only if your rate plan and the applicable cancellation/revisions policy permit. Please contact our nearest Reservations Office if you have any questions.
Exchange Rate
For the rates quoted and confirmed in non-local currencies by KGHR, the foreign currency will be converted to local currency by the Property at your time of payment, based on the exchange rate used by the Property and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions and fees by banks or credit card companies at the time of processing of monthly statements, which are not within KGHR’s control and may impact the amount charged to your credit card. Please contact your nearest KGHR Reservations Office if you have any questions. A refund of a deposit or prepayment, if any, will be subject to the exchange rate at the time of any such refund and may differ from the exchange rate at the time such deposit or prepayment was made.
Group Reservations
A maximum of 4 rooms may be booked online. Reservations for 5 to 9 individual rooms require prior approval from the Property, so please contact our central reservations office for assistance. For 10 or more rooms please contact the sales department at: reservations@kolahoigreen.com
Rate Requirements
As some rates have special requirements at check-in, you should verify that you qualify for the rate that you have reserved. Properties are not obligated to honor this rate if you do not qualify or do not have proof of qualification.
Prepaid Reservations
Some rate plans require prepayment in full and are non-cancelable, non-refundable, non-changeable and non-transferable. This will be identified in the rate description. For these rate plans, once you make a reservation, your credit card will be charged for the full amount. Credit will not be given for any unused reservation and the amount paid by you for such reservation cannot be used toward any other/future reservation.
Guarantee Rules
For reservations guaranteed with a credit card at the time of making your reservation, rooms are held until the Property check-out time the day following the day of arrival on the reservation. The Property may authorize the room rate for the first night, including taxes on the credit card to determine the validity of the credit card. Rooms booked with an invalid credit card are subject to immediate cancellation. For reservations not guaranteed with a form of payment at the time of making your reservation, rooms are held until the set cancellation time per the rules of the reservation. In the event a guest cannot be accommodated due to the Property overbooking or an unforeseen circumstance, and the Property is unable to hold rooms consistent with this room hold policy, the Property cannot be held liable for such non availability.
Travel Destinations
Travel to certain destinations may involve greater risk than others. KGHR urges guests to review travel prohibitions, warnings, announcements and advisories issued by a guest’s country of residence, as well as those of any destination country, prior to booking travel. Please contact the appropriate government office in your locale for information on conditions in the destination and the level of risk associated with travel to the particular destinations. KGHR does not represent or warrant that travel to, or accommodations in, destinations where services are offered is advisable or without risk, and is not liable for damages or losses that may result from travel to, or staying in, such destinations.
Special Requests
Although some Properties will confirm specific room types or bed types at the time you make your reservation, normally requests for specific features such as bedding type or non-smoking rooms are simply that. While we strive to honor your request, neither KGHR nor the Property can guarantee that your request will be honored.
If you plan to travel with your pet, we recommend that you confirm directly with our nearest KGHR Reservations Office that the Property does, indeed, accept pets. KGHR accepts no responsibility for the pet policy at any individual Property. Specific pet policies may require a damage/cleaning deposit at the time of check-in which may be non-refundable.
Cancellation Information
Cancellation policies and other information about specific room reservations and Properties may vary by Property and by the type of reservation and may entail a cancellation penalty or processing fee. To cancel or modify a reservation made online, please visit kolahoigreen.com. Reservations made through a travel agent must be cancelled through that agent, as the agency controls the record. For assistance with all other reservations, please contact KGHR at +91 99068 00993. For all cancellations made through KGHR, a cancellation number will be provided to you. A cancellation number is required as proof of cancellation, but will have no effect on any cancellation penalty or fee that may be due pursuant to the applicable cancellation policy. Please note that reservations cannot be canceled via e-mail.
Limitation of Liability
Information and pictures regarding rooms, facilities and services offered at the Property contained in this website has been provided by the Property. KGHR does not make any representation or warranty, express or implied, of any kind with respect thereto. Such information may be inaccurate as a result of renovation or repair. This website may also contain typographical errors or omissions. KGHR shall not be liable for any discrepancy in the rooms, facilities or services available at a Property from those described in this website or for any other errors or omissions, and shall not be liable for any damages that may result therefrom.
Force Majeure
Neither KGHR nor any of its Property will be liable for any change or cancellation of any reservation that is caused, in whole or in part, by events, occurrences, or causes beyond the control of KGHR or any such Property. Such events, occurrences, or causes include, without limitation, acts of God, terrorist activities, weather, strikes, lockouts, riots, acts of war, earthquake, fire and explosions.
This web site and the related web sites contained herein (collectively, the "Site") make available information on the Properties and other travel-related or consumer goods and services. This Site is offered exclusively by KGHR. The offer of goods and/or services is conditioned on the user's ("User('s)" or "You(r)") acceptance of the terms and conditions and notices set forth herein and on other pages of the Site (collectively the "Terms"). BY ACCESSING, USING, VIEWING, TRANSMITTING, CACHING OR STORING THIS SITE OR ANY OF ITS SERVICES, FUNCTIONS OR CONTENTS, YOU SHALL BE DEEMED TO HAVE AGREED TO EACH AND ALL THE TERMS, CONDITIONS, AND NOTICES IN THIS SITE ("AGREEMENT") WITHOUT MODIFICATION. IF YOU DO NOT AGREE, PLEASE CEASE USE OF THE SITE AND LEAVE THE SITE IMMEDIATELY.
Use of this Site
The services of this Site are available only to individuals who can form legally binding contracts under applicable law, and thus, are not available to minors. By using this Site, You represent that You are of sufficient legal age to use this Site and to create binding legal obligations for any liability You may incur as a result of the use of this Site. You also warrant that You are legally authorized to make the travel reservations and/or purchases for either Yourself and/or for any other person for whom You are acting. You may only use this Site to make legitimate reservations or purchases and shall not use this Site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservations, or any reservation in anticipation of demand. This Site is to be used by You for Your personal use only. Commercial uses of this Site are strictly prohibited. You agree that You will not use this Site for chain letters, junk mail, "spamming", solicitations (commercial or non-commercial) or bulk communications of any kind including but not limited to distribution lists to any person who has not given specific permission to be included in such a list. You agree not to pretend to be any other person or a representative of any entity, whether actual or fictitious, including an employee or agent of KGHR or any third party that provides services related to this Site. Any reservation made that does not comply with these Terms is subject to cancellation at KGHR's sole and absolute discretion.
"Chat Area" means any chat area, forum, message board, or similar service offered in conjunction with this Site. If You participate in a Chat Area, You agree that, in addition to complying with these Terms, You will not: defame, abuse, harass, threaten, or make any discriminatory statements about others; advocate illegal activity; use indecent, obscene or discourteous language or images; or provide content that is not related to the designated topic or theme of the Chat Area. You shall remain solely responsible and liable for Your use of the Chat Area. KGHR reserves the right to remove or edit content from any forum at any time and for any reason in its sole and absolute discretion, however, KGHR has no duty to do so, and is not responsible for the content or accuracy of any information in a Chat Area. You agree that You will not use any robot, spider, other automatic device or manual process to monitor or copy the Site or any content or information contained herein, unless You obtain KGHR's prior express written consent. You agree that You will not, through any means, interfere or attempt to interfere with the proper functioning of the Site. You agree that You will not provide to KGHR and/or to this Site: (i) any viruses, worms, time bombs, and/or other computer programming routines that are intended to damage, detrimentally interfere with, intercept or expropriate any system, data or information; and (ii) any content that may create liability for KGHR or cause KGHR to lose (in whole or in part) the services of our suppliers.
Terms Incorporated by Reference
In addition to these Terms, You agree to the terms, conditions, and notices specified at the following links, which are hereby incorporated into this Agreement:
1. KGHR's Privacy Policy found at the following link: http://www.kolahoigreen.com/privacy-policy.htm
Proprietary Rights Information
This Site contains trademarks, patents, trade secrets, technologies, products, processes or other proprietary rights of KGHR and/or other parties. No license or right to or in any such trademarks, patents, trade secrets, technologies, products, processes and other proprietary rights of KGHR and/or other parties is granted to or conferred upon You. Reproduction or storage of materials obtained from this Site is subject to the Indian Copyright Act of 1992. No material from the Site may be reproduced, distributed, posted, displayed, uploaded or transmitted. The use of any material from the Site on any other internet, intranet, web or other site or computer environment is prohibited. You may not utilize framing techniques to frame any KGHR trademarks, logos, or other proprietary information (including images and text). You may not use any meta tags or any other "hidden text" utilizing our name, trademarks or other proprietary information.
The trademarks, logos, service marks and trade dress displayed on this Site (collectively, the "Trademarks") are registered and common law Trademarks of KGHR, its affiliates and various third parties. Kolahoi Green, Hotel & Resorts, The Saffron, Café Dolce and other KGHR logos and product and service names are trademarks of KGHR. Any reproduction or use of any of the Trademarks without the prior, express written consent of KGHR is prohibited. Nothing contained on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Trademarks without the prior written consent of KGHR or such other party as may own the Trademarks.
This Site, including each of its modules, is the copyrighted property of KGHR and/or its various third party providers and distributors. This Site and the content provided on this Site may not be copied, reproduced, republished, uploaded, posted, modified, transmitted or distributed without the prior written consent of KGHR, except that You may download, display and print one copy of the materials presented on this Site on a single computer for Your personal, non-commercial use only. Unauthorized use of this Site and/or the materials contained on this Site may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials. The use of such materials on any other web site or in any environment of networked computers is strictly prohibited.
Any software that is made available to download from this Site ("Software") is the copyrighted work of KGHR and/or its various third party licensors. Your use of the Software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless You first agree to the terms and conditions of said License Agreement. Copyright laws and international treaty provisions protect all of the Software. Any reproduction or redistribution of the Software, including, without limitation, copying or reproduction of the Software for further reproduction or redistribution, is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted. Any warranty applicable to the Software will be specified in the terms of the License Agreement. You acknowledge that t he Software and any accompanying documentation and/or technical information are subject to applicable export control laws and regulations of India. You agree not to export or re-export the Software, directly or indirectly, to any country that is subject to Indian export restrictions.
User Feedback
We welcome your comments and feedback, as your opinions are important to us. You may submit any ideas, comments, suggestions or other information to KGHR related to improvements to the Site, services related to the Site, Properties or your experiences (“Feedback”). Feedback includes, without limitation, hotel reviews, hotel recommendations and ratings, questions, comments, photographs, videos, suggestions, ideas and the like. KGHR shall own all rights related to the Feedback submitted by You (including, without limitation, intellectual property rights) and shall be entitled to use of the Feedback without restriction for any purpose whatsoever, commercial or otherwise, without compensation to you, including, without limitation, the right to, reproduce, translate, distribute, publish, derive other content from, and publicly display such Feedback and grant the right to use the Feedback to any Property. You agree that KGHR shall have the right to modify or a dapt such Feedback or use such Feedback in part, provided such modification, adaptation or use does not result in a material alteration of the Feedback. You further agree that KGHR and the Properties have the right to attribute your Feedback to You by using your first name and last initial or your initials only, should KGHR choose to do so. Distribution of Feedback may take the form of web publishing, web logs (blogs), and/or social media placement anywhere in the world in any form of media that currently exists or that has yet to be developed. You warrant that the holder of any rights in the Feedback has completely and effectively waived any and all such rights and has validly and irrevocably granted to You the right to provide the proprietary rights to KGHR stated above. None of the Feedback shall be subject to any obligation of confidentiality on the part of KGHR or a Property, and neither KGHR nor any of its Property shall be liable or responsible for any disclosure of the Feedback or its use of any Feedback. In addition, KGHR assumes no liability nor takes any responsibility for any Feedback posted, stored or uploaded by You or any third party or for any loss or damage as a result thereof. You are responsible for creating back-up copies of any Feedback You post on the Site at your sole cost and expense. As a provider of interactive services, KGHR is not liable for any Feedback, statement, or representation provided by other Users in any forum on the Site, or for your reliance thereon, and KGHR is not liable for any mistake, slander, libel, omission, obscenity, defamation or pornography that You may encounter. Although KGHR does not have any obligation to remove, screen, monitor or edit the Feedback or submissions distributed or posted by other Users of the Site or stored on the Site, KGHR reserves the right to do so in its sole and absolute discretion at any time without notice. KGHR may provide a number of resources on kolahoigreen.com where You can provide Feedback and/or interact with other customers, such as bulletin boards, discussion forums and review services. You are solely responsible for your use of such areas and must use them at your own risk. By using any of these interactive resources, You expressly agree that You will not post, upload, transmit, distribute, store or create any of the following:
a. Any content, including, without limitation, any post, message, photograph or any other material that is fraudulent, inflammatory, libelous, defamatory, abusive, lewd, obscene, pornographic, harassing, threatening, invasive of privacy or other rights, or otherwise unlawful or objectionable. KGHR expects You to act in a manner which is decent and respectful.
b. Any content that would be considered illegal or violate any local, state, federal or international law, or the rules and/or regulations of any local, state, federal or international regulatory body or agency;
c. Any content that would infringe upon any trademark, copyright, patent or other intellectual property right of any person;
d. Any content that contains an impersonation of any other person or entity or inaccurately represents your affiliation with a third person or entity;
e. Any advertising, promotion, political campaigning, contest or raffle.
f. Any private information of any of any kind regarding any third party;
g. Any computer virus or other harmful or disruptive files;
h. Any content that is not related to the topic at hand; and
i. Links or content that, in the sole and absolute judgment of KGHR, is objectionable, exposes KGHR to any risk, harm or liability of any kind, or impacts the enjoyment of other Users of the site. If it is determined that, notwithstanding anything contained herein, You retain any moral rights in the Feedback, You hereby agree that (a) KGHR need not use any personally identifying information in connection with the Feedback, or any derivative works or for updates thereto; (b) You have no objection to the publication, use, modification, deletion and/or exploitation of the Feedback by KGHR or its licensees, successors and assigns as provided for herein; (c) You forever waive, and agree that you will not claim or assert, any entitlement to the moral rights of an author in any of the Feedback; and (d) you forever release KGHR, and its licensees, successors and assigns, from any claims that you could otherwise assert by virtue of any such moral rights.
Notice and Procedure for Making Claims of Copyright Infringement.
KGHR respects the intellectual property rights of others. If you think that your work has been copied in a manner that constitutes copyright infringement, please contact KGHR at the following address:
Kolahoi Green Hotel & Resorts.
The Bund, Residency Road,
Srinagar, Jammu & Kashmir- 190001
Entire Agreement
These Terms and Conditions, together with those incorporated herein or referred to herein (including, without limitation, the KGHR Privacy Policy) constitute the entire agreement between us relating to the subject matter hereof, and supersede any prior understandings or agreements (whether oral or written) regarding the subject matter hereof, and may not be amended or modified except in writing or by making such amendments or modifications available on this Site.
Effective April 15, 2014